Privacy Policy
Effective Date: [Insert Date] | Last Updated: [Insert Date]
1. Introduction
Welcome to SV TMS Customer Mobile App (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application and related services. By using the SV TMS Customer Mobile App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect several types of information to provide and improve our services, including:
- Personal Information: Full name, phone number, email address, company or business name (if applicable), delivery or pickup address, login credentials (username, password).
- Usage Data: IP address, device information (model, OS version, app version), log data (date/time of access, pages viewed, features used).
- Location Data: If you allow location access, we may collect your current GPS location to show nearby delivery/pickup status, track delivery progress, and improve routing and logistics efficiency. You can enable or disable location services in your device settings.
- Files and Media: Attachments you upload (e.g., proof of delivery, profile photo, invoice) are stored securely.
3. How We Use Your Information
- Create and manage customer accounts
- Process bookings, deliveries, and tracking updates
- Send notifications (pickup, delivery, payment)
- Provide customer support and service updates
- Improve app performance and user experience
- Ensure security, prevent fraud, and comply with regulations
4. Data Sharing and Disclosure
- Service Partners: Drivers, logistics, and support teams involved in fulfilling your deliveries.
- Third-Party Services: Payment gateways, analytics, or cloud providers (e.g., Firebase, Google Maps) used to operate the app.
- Legal Compliance: When required by law, regulation, or court order.
We never sell or rent your personal data.
5. Data Security
We implement technical and organizational measures to protect your data, including HTTPS/SSL encryption, secure authentication and token management, restricted access to personal information, and regular audits. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion at any time by contacting us.
7. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, withdraw consent, or request data portability. Contact us to exercise these rights.
8. Children’s Privacy
Our app is not intended for children under 13. We do not knowingly collect data from minors. If we become aware that a child’s information has been collected, we will delete it promptly.
9. Third-Party Links
Our app may contain links to external websites or services not operated by us. We are not responsible for their privacy practices. Please review the privacy policies of those services.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted in the app with an updated “Effective Date.” We encourage you to review this page regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
SV Trucking Co., Ltd.
Email: support@svtrucking.com
Phone: +855 [Insert Number]
Address: Phnom Penh, Cambodia
