1. Introduction

SV Driver App (“the App”) is a mobile application developed and operated by SV Trucking Co., Ltd. This Privacy Policy explains how we collect, use, and protect your information when you use the App as part of our logistics and delivery operations. By installing or using the App, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of data to provide core app functions:

2.1 Personal Information

• Driver name, phone number, email, and employee ID
• Profile photo (optional)
• Vehicle information (license plate, type, and capacity)

2.2 Location Data

• Real-time GPS location for trip assignment, navigation, and delivery tracking
• Location is collected only when drivers are logged in and actively on duty
• The App may run in the background to update dispatch status and driver safety

2.3 Device Information

• Device ID, model, operating system version, and app version
• Network type and signal strength (for connectivity optimization)

2.4 Operational Data

• Trip assignments, pickup and delivery records, timestamps, proof of delivery (images or signatures), and COD transactions
• Crash logs and analytics events to improve app performance

3. How We Use Your Information

• Authenticate drivers and manage their accounts
• Assign and track shipments in real time
• Record trip history and delivery status
• Enable communications between drivers and dispatch teams
• Generate delivery reports and invoices
• Monitor vehicle usage and driver performance
• Maintain system security and compliance

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share limited information only with:

• Internal Departments: Operations, Finance, and Dispatch teams of SV Trucking
• Service Providers: Cloud hosting and messaging providers (e.g., Firebase, mapping, and infrastructure providers) for storage and notifications
• Legal Authorities: When required by law or to protect our rights and property

All third-party partners are contractually obligated to keep your data secure and use it only for authorized purposes.

5. Data Retention

• Personal and trip records are kept for as long as you remain an active driver or employee
• After termination or deletion, data may be archived for audit and legal compliance (up to 5 years)
• Proof images and delivery notes may be retained as part of financial records

6. Data Security

We implement appropriate technical and organizational measures, including:

• HTTPS and encrypted WebSocket connections (wss://)
• Role-based access control and token-based authentication
• Encrypted data storage on our servers
• Regular system audits and restricted data access

7. Your Rights

You may:

• Access and review your profile information
• Request correction of inaccurate data
• Request account deactivation by contacting our support team

For data requests, email support@svtrucking.biz.

8. Children’s Privacy

The App is intended for authorized drivers aged 18 and above. We do not knowingly collect information from children under 18.

9. International Data Transfers

All data is stored and processed on servers located in Cambodia or trusted cloud regions with adequate protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above will reflect the latest revision. Significant changes will be notified through the App or our official website.

11. Contact Us

SV Trucking Co., Ltd.
No. 168, Street 271, Phnom Penh, Cambodia
Email: support@svtrucking.biz
Website: https://svtrucking.biz

Compliance

App Store 5.1.1 – Privacy Google Play User Data GDPR Principles